CornerHouse requests personal information solely to assist staff and volunteers in the efficient running of services. This is to ensure we can continue to offer you the best possible support and to keep you up to date with any changes in the service. Personal details are stored securely and are only accessible to the people who support you.
Under the General Data Protection Regulations 2018, you have a number of rights in regard to the information we hold. Below is an outline of these rights.
Right to be informed: You have the right to know why we collect your personal information, how we use it and how we store it. This is explained above.
Right to access: This enables you to know what information we have and also to verify that we are using it for legitimate purposes. To request access to your data please contact the Data Protection Officer at CornerHouse.
Right to rectification: You have the right to correct information which is inaccurate. You are also able to provide additional information, although this will depend on our purposes for having this information. This can be made either in writing or verbally.
Right to be forgotten: You have the right to have your personal data erased if:
- your data is no longer necessary for the purpose which we originally collected
- you withdraw consent
- you object to the processing of your data, and there is no overriding legitimate interest to continue holding it
- we have processed your personal data unlawfully
Your right to be forgotten does not however apply to information held regarding the provision of care services. This information is subject to a retention period of eight years after you finish receiving support from CornerHouse.
Right to complain: If you feel we have not treated your personal information in the correct way, then you have the right to complain. Information on how to complain along with contact details of all the relevant people is available here – www.cornerhouse.cc/get-involved/feedback or ask any of our team and they will provide you with the information you need.
CONFIDENTIALITY & SAFEGUARDING:
We value your confidentiality and will ensure your information is kept safe and only accessed by the people who need it and for the purposes explained above. However, in some situations we have a legal duty to override this.
If we are made aware of or have strong concerns that either you or someone else is at risk, we may have to raise a concern with other agencies such as the safeguarding team which would include disclosing personal information. In these situations, we are not required to have the individual’s consent to share information although where we can we would try to have a conversation with them about it first.
To download the CornerHouse Data Protection Policy please click here. If you have any concerns about our use of your personal data please contact either Dan Curtis or Henry Woodhall on 01483 757461 or email firstname.lastname@example.org
If you have concerns over CornerHouse’s information rights practices, you can report it to the Information Commissioner’s Office (ICO) – click here for more information.